Shipping policy

Here is a professional, high-converting Shipping Policy customized for WhiteKarty. It includes clear processing times, realistic transit windows, and transparent tracking details to help build trust and minimize customer service inquiries.

You can copy and paste this directly into your Shopify admin (Settings > Policies > Shipping policy).

WhiteKarty Shipping Policy

Thank you for choosing WhiteKarty. We are dedicated to delivering your items to you quickly and safely. Below you will find the details of our shipping procedures, timelines, and costs.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, which will include a tracking number.

  • Note: Processing time is separate from shipping/transit time.

2. Domestic & International Shipping Rates

We offer reliable shipping options to ensure your package arrives securely.

  • Standard Shipping: [e.g., Free on all orders / Free on orders over $50 / Flat rate of $4.99]

  • Shipping charges for your order will be calculated and displayed clearly at checkout.

3. Estimated Delivery Times

Delivery times depend on your location and the product's origin.

  • Estimated Shipping Time: 7 to 15 business days once the item has been shipped.

  • Please note that delivery delays can occasionally occur due to customs clearance, holiday peak seasons, or courier delays out of our control. If your order is significantly delayed, please contact our support team.

4. Shipment Tracking

When your order has shipped, you will receive an email notification from us containing a tracking number you can use to check its status. Please allow 24 to 48 hours for the tracking information to become active in the system.

You can track your package directly on our website via our tracking page or by entering your tracking number on major tracking platforms like 17track.

5. Customs, Duties, and Taxes

WhiteKarty is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Wrong Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping times, which means there is a very small window to change an incorrect address. Please contact us immediately if you believe you have provided an incorrect shipping address.

7. Lost or Damaged Packages

If you received your order damaged, or if it is lost in transit, please contact our support team immediately.

  • Please save all packaging materials and damaged goods before filing a claim.

  • Include your order number and clear photos of the damaged items in your email so we can resolve the issue quickly.

Questions about your shipment?

Our support team is here to help you track down your package or resolve any delivery issues.

  • Email: www.aashiqdiljaan@gmail.com

  • Business Hours: [e.g., Monday – Friday, 9 AM – 5 PM]